ANNOUNCEMENT
Date: 13/09/2023
COMPANIES IN THE MANUFACTURING AND SELECTED SERVICES SECTOR ARE REQUIRED TO PROVIDE MIDA APPROVAL LETTER VIA XPATS GATEWAY DURING SUBMISSION OF EMPLOYMENT PASS APPLICATION
Dear Valued Clients,
Referring to the announcement/media release by the Malaysian Investment Development Authority (MIDA) on 14 June 2023 through their official website, companies in the Manufacturing Sector, Selected Services Sector, and Representative Office/Regional Office (RE/RO) with approved status located in Peninsular Malaysia can now apply for the Expatriate Post Approvals and Employment Pass Support Letters through the Xpats Gateway accessible via the ESD Online at esd.imi.gov.my.
One of the mandatory documents to obtain the MIDA Support Letter is the Approval of Manufacturing License (ML)/Incentive/Grant/Status/Letter of Exemption from Manufacturing License, serving as evidence that the company operates in a sector under MIDA's purview.
The Xpats Gateway was officially launched on 15 June 2023 as part of the Government's commitment to digitising governance while ensuring that Malaysia remains a business-friendly country that supports its economic and investment goals.
For more information, please refer to the links below:
Should you require further clarification, please contact MIDA at:
E-mail   | :  | swp@mida.gov.my / talent@mida.gov.my |
Telephone   | :  | +603-2267 3607 - Industry Talent Management & Expatriate Division |
   |   | +603-2267 6618 - Foreign Investment Division (for RE/RO) |
Thank you.
MYXpats Centre
Date: 06/09/2023
NOTICE OF MYXPATS CALL CENTRE LINE INTERRUPTION
Dear Valued Clients,
We regret to inform that MYXpats Call Centre is currently experiencing downtime due to a technical issue with our telephone lines. Please be assured that we are working with our telecommunications provider to resolve the issue.
If you require further assistance, please contact us at:
Thank you.
MYXpats Centre
Date: 13/08/2023
MYXPATS CENTRE CLOSED ON 14 AUGUST IN CONJUNCTION WITH SELANGOR STATE ELECTION PUBLIC HOLIDAY
Dear Valued Clients,
With reference to the announcement made by the Selangor State Government declaring Monday, 14 August 2023, as Public Holiday in conjunction with the Selangor election results, please be informed that the MYXpats Centre (Mutiara Damansara) will be closed during this period. The MYXpats Centre counter, telephone, and email services will not be available to clients.
However, companies/individuals can still access the system and submit applications online during this time.
For assistance, kindly email us at:
helpdesk@myxpats.com.my (for Employment Pass, Professional Visit Pass, and related passes)
rptcare@myxpats.com.my (for Residence-Pass Talent (RP-T))
Thank you.
MYXpats Centre
Date: 31/07/2023
XPATS GATEWAY - CENTRALISED PLATFORM FOR EXPATRIATES' SUPPORT LETTER APPLICATION FROM AGENCIES
Greetings from MYXpats Centre!
Referring to our announcement on 1 June 2023, the Xpats Gateway, officially launched on 15 June 2023, represents the Government's commitment to digitising governance while ensuring that Malaysia remains a business-friendly country that supports its economic and investment goals.
We are pleased to announce that effective 31 July 2023 onwards, the Xpats Gateway system has been extended to include more sectors. Employers under the purview of the following Agencies can now apply a Support Letter for their expatriate hiring through Xpats Gateway. The Xpats Gateway can be accessed via the ESD Online at esd.imi.gov.my.
No. | Sectors | Agencies | Go Live Date |
1 | Manufacturing and Selected Services Sectors | Malaysian Investment Development Authority (MIDA) | 15 June 2023 |
2 | Financial Services (Licensed Institutions, Payment Services Regulatees and Representative Offices) | Central Bank of Malaysia (BNM) | 15 June 2023 |
3 | Securities and Derivatives Markets | Securities Commission Malaysia (SC) | 15 June 2023 |
4 | Companies operating within East Coast | East Coast Economic Region Development Council (ECERDC) | 15 June 2023 |
5 | Healthcare (Field: Traditional and Complementary Medicine) | Traditional & Complementary Medicine Division, Ministry of Health (MOH) | 15 June 2023 |
6 | Tourism | Ministry of Tourism, Arts & Culture (MOTAC) | 15 June 2023 |
7 | Biotechnology and Bio-based Sector | Malaysian Bioeconomy Development Corporation (Bioeconomy Corporation) | 15 June 2023 |
8 | Aviation | Civil Aviation Authority of Malaysia (CAAM) | 15 June 2023 |
9 | Construction | Construction Industry Development Board (CIDB) | 15 June 2023 |
10 | Education | Ministry of Education (MOE) | 15 June 2023 |
11 | Mining, Quarrying & Mineral Processing | Department of Mineral & Geoscience (JMG) | 15 June 2023 |
12 | Women, Family & Community Development related organisation | Ministry of Women, Family & Community Development (KPWKM) | 31 July 2023 |
13 | Sports | National Sports Council (MSN) | 31 July 2023 |
14 | Football | Football Association Malaysia (FAM) | 31 July 2023 |
15 | Broadcasting | Radio Televisyen Malaysia (RTM), Ministry of Communications & Digital (KKD) | 31 July 2023 |
16 | Healthcare (Field: Nursing) | Malaysia Nursing Board, Ministry of Health (MOH) | 31 July 2023 |
17 | Healthcare (Field: Allied Health Science) | Allied Health Science Division, Ministry of Health (MOH) | 31 July 2023 |
18 | Film Industry | National Film Development Corporation Malaysia (FINAS) | 31 July 2023 |
19 | Architectural | Board of Architect (LAM) | 31 July 2023 |
20 | Equestrian Activities | Equestrian Association of Malaysia (EAM) | 31 July 2023 |
21 | Horse Racing | Malayan Racing Association (MRA) | 31 July 2023 |
22 | Crops, Livestock and Aquaculture | Ministry of Agriculture & Food Security Malaysia (MAFS) | 10 August 2023 |
23 | Healthcare (Field: Medical) | Malaysian Medical Council (MMC), Ministry of Health (MOH) | Coming Soon |
Upon obtaining a letter from the respective agencies, the employer can continue with the application for the final decision by the Immigration Department of Malaysia via the ESD Online (esd.imi.gov.my).
For sectors not listed above, employers may obtain their Support Letters directly from respective Agencies as usual until the full implementation of Xpats Gateway.
Note: For other sectors not under the purview of Agencies, the employers can apply their expatriate applications directly to ESD Online (esd.imi.gov.my).
However, the Expatriate Committee or the Immigration Department of Malaysia reserves the right to request additional information to support the decision-making.
For detailed information, kindly refer to the full guidelines below:
2. Frequently Asked Questions (FAQ)
Should you require further assistance, please contact MYXpats Helpdesk:
E-mail   | :  | helpdesk@myxpats.com.my |
Telephone   | :  | +603-7839 7171 |
Walk-in   | :  | MYXpats Centre (Selangor Office) |
   |   | Level 4, Surian Tower, No 1, Jalan PJU 7/3, Mutiara Damansara, 47810 Petaling Jaya, Selangor |
   |   | OR |
   |   | MYXpats Centre (Penang office) |
   |   | ONE Precint, Persiaran Bayan Baru, Bandar Bayan Baru, 11900 Bayan Lepas, Penang |
Thank you.
MYXpats Centre
Date: 02/06/2023
XPATS GATEWAY BRIEFING SESSION
Greetings from MYXpats Centre!
We refer to the announcement made by the Minister of Economy, YB Tuan Rafizi Ramli on 31 May 2023, where the application process for expatriates' Employment Pass (EP) will be fully implemented through a Single Window system known as Xpats Gateway.
We are pleased to invite Employers from industries under the purview of the Approving Agencies/Regulatory Bodies to our virtual and physical Xpats Gateway Briefing Session.
Kindly register your slot as per details below:
DATE | TIME | SESSION | VENUE | STATUS |
7 June 2023 (Wed) | 2.30 PM - 4.30 PM | Physical | Greater Kuala Lumpur The venue will be provided via e-mail upon your confirmation | Registration closed |
9 June 2023 (Fri) | 10.00 AM - 12.00 PM | Physical | Northern Region The venue will be provided via e-mail upon your confirmation | Registration closed |
12 June 2023 (Mon) | 10.00 AM - 12.00 PM | Virtual | Zoom Meeting The link will be provided via e-mail upon your confirmation | Registration closed |
Should you require further assistance, please contact MYXpats Helpdesk:
E-mail   | :  | helpdesk@myxpats.com.my |
Telephone   | :  | +603-7839 7171 |
Thank you.
MYXpats Centre