1. What is the Xpats Gateway?

2. What is the Investor Pass?

3. Who is eligible to apply for the Investor Pass?

4. How do I apply for the Investor Pass?

5. Can I use my personal email address to apply for the Investor Pass?

6. Can I apply for the Investor Pass while I am in Malaysia?

7. Is the Investor Pass facility applicable throughout Malaysia?

8. What documents do I need to prepare prior to the submission of the Investor Pass application?

9. What if my original documents are not in English?

10. How long does it take to process and approve the Investor Pass application?

11. Is the applicant eligible to bring a dependent/apply for a Dependent Pass?

12. Can an applicant apply for a Visa with Reference together when submitting the application?

13. How will I know if my application is approved or rejected?

14. How do I request for amendment of passport or visa details after the application has been approved?

15. Can I change my Investor Pass to other type of passes?

16. When can I submit a renewal application?

17. Once I receive a notification to make payment, how long is the duration given for me to complete it?

18. How long is the validity of the Approval Letter?

19. What is the ePASS?

20. What is the purpose of the ePASS?

21. What is the process to have my ePASS completely endorsed?

22. I have selected to endorse my Investor Pass at the ESC KLIA Terminal 1 / Terminal 2. However, I have mistakenly exited the Arrival Area and am no longer able to go to the ESC counter. How do I proceed with my Investor Pass endorsement?

23. How long will the processing of ePASS take after payment is made?

24. Is the ePASS a valid document to be shown when entering or exiting Malaysia?

25. Is the ePASS valid to be shown upon entry at the Malaysian airport?

26. Is it possible for an applicant with an ePASS to travel within Malaysia without a passport?

27. Where can I download the ePASS?

28. What should the applicant do if they did not receive the email to download the ePASS?

29. If the ePASS cannot be printed from the Xpats Gateway or the PRINT ePASS button does not display the pass, how can I report the problem?

30. What steps should be taken if an information error is found in the ePASS, and how can it be corrected?

31. Is it necessary to attach the ePASS to the passport? If so, what is the proper procedure for doing so?

32. How can the authenticity of the ePASS be confirmed?

33. Can the ePASS be printed in case applicants are unable to access it from their mobile devices?

34. What is the function of the ePASS QR Code?

35. How do I get the ePASS validation that may be requested from the Embassy or Foreign Agency/Authorities?

36. Who should I contact if I have any issues related to the Investor Pass?