1. How to login to Xpats Gateway?

2. Can an Employer apply for the Support Letter via Xpats Gateway without an ESD account?

3. What is the Xpats Gateway?

4. Do all expatriatesrequire a Support Letter from the Agencies?

5. If my company is not under the purview of any Agency, do I need to apply for a Support Letter?

6. Can I request for a Support Letter physically from the respective Agencies?

7. Will the expatriate application be automatically approved once the Employer received the Support Letter?

8. What are the documents required to apply for the Support Letter?

9. How to check the status of the Support Letter?

10. Who is the decision maker for the Support Letter?

11. Do I need prior approval from the Department of Labour Peninsular Malaysia and MYFutureJobs PERKESO for the Support Letter?

12. What is company tiering?

13. What type of company falls under Fast Track and Normal Track?

14. What is the Support Letter processing charter time?

15. What is critical sector?

16. How can I view my company tiering?

17. The Primary Sector or Agency which was selected is incorrect. Who should I contact if I want to change the information?

18. If I am unsure of my Primary Sector or Agency, who should I contact to obtain the information?

19. I have received a Support Letter via Xpats Gateway. What is the next step?

20. What is the validity of the Support Letter?

21. Can i use the same Support Letter for the pass renewal?

22. Do I need to apply quota or projection before a Support Letter application?

23. Is a Support Letter required for Professional Visit Pass (PVP) applications?

24. How to login to Xpats Gateway?

25. If the Support Letter application is Not Supported, is there a need to fulfil any cooling period before an employer can reapply?

26. Must all applications under MDECs purview be submitted through the Xpats Gateway?

27. Is there any limitation to re-apply the Support Letter if the application has not been supported?

28. If the Support Letter application is Not Supported, can I proceed for an appeal?

29. How do I cancel the Support Letter application in Xpats Gateway?

30. Can I edit an application that has been entered into the Xpats Gateway and already forwarded to the MDEC Expats System?

31. If there is any issue, to whom do we contact for any assistance/ support/ inquiries?

32. My company is already registered in ESD Online. Do I still need to register in IRDA XPATNOVA system?

33. How do I register for XPATNOVA?

34. Do I need to wait for my company registration to be approved before submitting an EP application?

35. How long does the company registration process take?

36. How do I apply for a Support Letter?

37. What happen after the Support Letter is approved?

38. How long does it take for the EP application in XPATNOVA to be approved?

39. How about other passes? Can I apply in XPATS GATEWAY?

40. Where can I get more information?